Policies

Privacy and Cookies Policy

• Policy for storage and handling of personal information in respect of The Vault Creative Well-Being Centre CIC

1. Confidential information received by The Vault Creative Well-Being Centre CIC will be stored securely
2. Information held will not be disclosed to any other person without the prior permission of the person who has given the information. The only exception to this will be if it is judged that there is considerable risk incurred by not doing not seeking that permission.
3. In respect of DBS checks, information will be destroyed by shredding as soon as it has been received and minimum essential information regarding risk has been logged in the record book. This record book will also be stored securely.

​Website Usage
The Vault Creative Well-Being Centre CIC is committed to respecting the privacy rights of all visitors to this web site, to the extent permitted by law.

This online privacy statement is intended to inform you of the ways in which this web site collects information, the uses to which that information will be put, and the ways in which we will protect any information you choose to provide us.

By using this website, you signify to our agreement to the terms of this privacy policy: if you do not agree with any terms of this privacy policy, then please do not use this site.
You can access our web site home page and browse our site without disclosing any personal data.

Data Protection
At The Vault Creative Well-Being Centre we treat the personal data that you share with us, with the utmost care and privacy. We comply fully with The Data Protection Act 1998 and will only process your personal data in the normal and proper conduct of operations. We will not share any data with third parties.

Third party sites
Please be aware that some of the websites to which we provide links may collect personally identifiable information about you. We do not control these sites and are not responsible for the content or practices of third party websites. This privacy policy does not cover such sites.

Complaints Policy
Both complaints and comments can help us to learn to do things better, and are to be encouraged, listened to and taken seriously. Details will be recorded in a book kept for this purpose.

•  Complaints should not be responded to in haste, or defensively, but in the light of established facts
• Complaints must be referred to a member of the management committee.
•  The officers of the committee shall decide who will respond to the complaint, and what is the necessary process for dealing with it.  In general, the principle is that complaints should be dealt with at the lowest level in any hierarchy, and preferably as informally as possible.
• Complaints must be investigated properly, however, and referred to an outside agency if necessary, – for instance if the complaint is against the management committee as a whole, or if investigation necessitates a higher degree of impartiality and independence from The Vault Creative Well-Being Centre CIC

Equal Opportunities Policy

• The Vault Creative Well-being Centre CIC is committed to promoting equal opportunities within the group.
• The Vault Creative Well-Being Centre CIC values diversity and encourages fairness group members to learn and live free from discrimination and stigma and prejudice.
• The Vault Creative Well-Being Centre CIC will seek to combat any stigma or discriminatory practices within the groups and will use its position of influence in North Tyneside wherever possible, to help overcome discriminatory barriers.

In seeking to achieve this vision The Vault Creative Well-Being Centre CIC  will strive to:

•  Encourage equality of opportunity for all people and actively promote good relations.
•  Eliminate any conditions, procedures and individual behaviour that can lead to discrimination even where there was no intent to discriminate, with particular regard to:
•  Race; Gender; Disability; Sexuality; Age; Religion and Belief
• The Vault Creative Well-Being Centre CIC recognizes that individuals may experience disadvantage on more than one level, and will:
•  Offer services fairly to all people, ensuring that anyone in contact with the organisation is treated with respect, making provision for those individuals within the community whose needs and expectations are less well met.
•  Comply with all legislation dealing with discrimination and the promotion of equality, following the codes of practice issued to support this legislation.
• Ensure all employment policies procedures, guidelines and circulars reflect and reinforce our commitment to equality.
•  Ensure mechanisms are in place for responding to complaints of discrimination and harassment from employees and the public.
•  Encourage vulnerable individuals to participate in the community.
•  Make this policy known to all Counsellors, employees, job applicants, local citizens and partner organisations.
• Operate procurement practices and partnership arrangements that ensure others commissioned to provide services for The Vault Creative Well-Being Centre CIC to have similar policies that cover equal opportunities.
•  Periodically review the Equal Opportunities policy.

Equal Opportunities policy – Supporting statements

•  Race Equality: is committed to promoting a cohesive society and eliminating unlawful racial discrimination. The group will promote equality of opportunity and good relations between people of different racial, national and ethnic groups.
• Disability Equality: The Vault Creative Well-being Centre CIC will not treat a person less favourably directly or indirectly on the basis of his/her disability and will promote equality of opportunity for people with short term or enduring mental health issues.
• Gender Equality: The Vault Creative Well-Being Centre CIC will not treat a person less favourably directly or indirectly due to gender or marital status.

Equality of Membership: The Vault Creative Well-Being Centre CIC will, through its policies and ethos, seek to create:

• •  A prejudice free and supportive meeting environment;
  • A membership which reflects the diversity of the local population ensuring that people from all sections of the local community have equality of opportunity to obtain.
  • Accessibility: The Vault Creative Well-Being Centre CIC's services must be accessible and appropriate for all members of the community who might wish or need to use them.

• Sexual Orientation: The vault Creative Well-Being Centre CIC will not discriminate directly or indirectly on the grounds of sexual orientation.
• Gender Reassignment: The Vault Creative Well-Being Centre CIC will not discriminate directly or indirectly on the grounds of gender reassignment.
• Religion and Belief: The Vault Creative Well-being Centre CIC will not discriminate directly or indirectly on the grounds of religion or belief.

(This is defined as any religion, religious belief or similar philosophical belief. It excludes philosophical or political beliefs unless those beliefs are similar to a religious belief, e.g. the belief has a profound effect on the person’s way of life.)

•  Age: A person’s age will not lead to unfair discrimination.

DISCLAIMER
​
The information contained on the The Vault Creative Well-Being Centre CIC's website is for general information purposes only, and should not be considered a substitute for the advice of a health professional, or used as diagnosis or treatment.
This website does not contain or represent, a complete listing of all therapies or services available or appropriate. The Vault Creative Well-Being Centre CIC does not promote, recommend or endorse any particular service, test, procedure, product or course of treatment listed or discussed on this website.
In no event will The Vault Creative Well-being Centre CIC be liable for any loss or damage of any kind, sort or nature arising out of, or in connection with, your use or reliance on the website or any of the information contained within. Any reliance you place on any information on the website is therefore strictly at your own risk.
Users of The Vault Creative Well-Being Centre CIC's website are cautioned that our site is not intended to provide mental or physical health advice about any specific condition, or treatment for any specific condition.  Users of our website are strongly encouraged to call or see their own doctor or a health professional with any related questions. Users of our website should never disregard or delay health advice or treatment based on something they may have read on this website.
Any of the providers of the information on this website make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability with respect to this website, any of the information contained in this website, or the information contained within any sites linked to the websites.
The inclusion of any links on the website does not imply a recommendation or endorsement of the views, information, or content expressed within the links.
The Vault Creative Well-Being Centre CIC is an equal opportunity organization, complying with all applicable civil rights law, which provides equal access and fair treatment to all individuals, and any programs and therapies are administered without regard to race, colour, sex, national origin, age, religion, sexual orientation, disability or veteran status.
Copyright © All aspects of this Website (design, text, graphics, applications, software, underlying source code and all other aspects) are copyright protected.  In accessing the Website and the information contained herein, you agree that any downloading of content is for personal, non-commercial reference only. No part of this Website may be reproduced or transmitted.
We welcome any feedback or comments.

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